• Immigration Advisers Professional Standards

    Immigration Advisers Professional Standards

New Zealand licensed immigration advisers are skilled people who have met immigration adviser competency standards and who follow a professional code of conduct.
Your New Zealand immigration adviser must either be licensed with the Immigration Advisers Authority (the Authority) or exempt. To check if a person is licensed or to see exempt groups, visit the Authority’s website.

The Licensed Immigration Advisers Code of Conduct

The code of conduct ensures that your licensed immigration adviser will:

  • show you evidence that they are licensed
  • be honest, professional, diligent and respectful
  • conduct themselves with due care and in a timely manner
  • provide you with objective advice
  • declare any conflicts of interest, including any commission they will receive, and seek your approval to continue to act for you
  • provide you with a written agreement for you to sign before any work is started which sets out the services to be provided and the fees
  • charge fees that are fair and reasonable
  • provide you with invoices with full descriptions of what the fees relate to
  • let you know when your application has been lodged and provide you with on-going timely updates
  • keep your personal documents safe and return them to you in a secure manner.

If you experience a problem with your licensed immigration adviser you should try and resolve it with them.
Should you need help, contact the Authority.
Making a complaint to the Authority will not affect your visa application.

 

The Immigration Advisers Authority:

  • ensures that only suitable people are licensed to
  • provide immigration advice
  • keeps a public register of licensed immigration advisers
  • develops and maintains competency standards and a code of conduct for licensed advisers
  • investigates and takes enforcement action against offences under the Immigration Advisers Licensing Act 2007, such as providing advice when neither licensed nor exempt
  • receives complaints about licensed immigration advisers and, if appropriate, refers them to the Immigration Advisers Complaints and Disciplinary Tribunal who will hear the complaint and may impose sanctions.

The Authority cannot help you with your visa application. Visit www.iaa.govt.nz for more information and:
› The Licensed Immigration Advisers Code of Conduct.

 

Authority Contact Details

[email protected] 0508 422 422
www.iaa.govt.nz +64 9 925 3838

 

  • "Overall, my experience with NZ Visa Connections has been very pleasant and enjoyable. They provided me with the peace of mind and confidence that everything will be sorted, and that my visa application was in very good hands. The team was very efficient, organized, and “on-the-ball” on all immigration policies and requirements. The weekly video chats to check on the progress of my “paper trail” was very helpful. It was a very professional engagement with a personal touch. "

    Jessica Misa Baird, Work Visa Support

  • "My experience has truly been nothing short of easy and amazing. NZ Visa Connections has been thorough since the inception of our relationship. Understanding the ins and outs of the process has been overwhelming and not always easy to follow. But, they've been transparent, calming and honest during an otherwise difficult to navigate process. The team goes above and beyond and it's very evident they are passionate about the work that they do."

    Ashley Bent, Work Visa Support

  • "Outstanding work from NZ Visa Connections in regards to helping our company secure visas for two of our key staff members. These two wonderful ladies have gone above and beyond for our company. Rebecca was the case manager for two of our staff members and  she worked exceptionally hard to renew their visas on the 11th hour. I was so impressed with her amazing ability to make things happen with such a positive outcome. "

    Lee Dewerson, Employer / Business services

  • "We first meet NZ Visa Connections back in 2017 when we were looking for an advisor to apply for Reon's first work Visa, We have continued to work with NZ Visa Connection ever since. With that said we have found them to be very professional throughout this process and have been Successful with our application for Reon Visas. Reon and myself would have no problem with recommending NZ Visa Connection to any person who needed Visa advice. "

    Ross & Reon Laird, Work Visa Support

  • "I was very nervous about trying to employ an international applicant, but NZ Visa Connections helped me employ the perfect person for our team, even making suggestions so we could apply for a 3-year Visa straight away. They assisted and supported me every step of the way, from helping with the advertisement to preparing Visa application documents, through to procuring the visa’s required for our employee. They were knowledgeable and eminently capable, and I would have no hesitation referring them to any other business thinking about hiring internationally."

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    Donna Dychinco, Residence Visa support

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